Gender

Male

Birthday

September 29th, 1962

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Torben Rick

Group Business Development Manager

Energi Randers Holding A/S (DK)

Germany

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About Torben Rick

During the years Torben has obtained extensive international experience from top level management positions in:

► Denmark, Germany and Switzerland

Torben has gained extensive experience in the areas:

► Customer Service
► Business development & improvement
► eBusiness
► Marketing
► Logistics & Procurement
► Product management & development
► Sales

and cross-functional business improvement.

The pivotal point in the different functions has been:

► Turn-around and restructuring
► Business improvement and development
► change management based on developing and implementing organizational programs such as culture change and high performance.

Developing and implementing operational innovation, process reengineering, lean management and balanced scorecard, in combination with the organizational programs, have been key factors in obtaining optimal results:

► Significant financial improvement
► Increasing customer base
► Increasing service-level - customer service
► Increasing customer and employee satisfaction.

Torben speaks native Danish, fluent German and English.

Specialties:
Business Development, Business Improvement, Business Performance Management, Business Process Reengineering, Business Transformation, Change Management, Continuous Improvement, Cultural Management, Customer Service, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations management, Organizational Development, Performance Improvement, Performance Management, Programme Management, Purchasing, Restructuring, Service Management, Turnaround

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Online resume, articles & press for Torben Rick ► http://www.torbenrick.eu
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birthday	September 29th, 1962
relationship status	Married
activities	INSEAD - Executive Program: High Performance Organisations 2001 and Customer Orientation 2004
interests	High-End HiFi, watches and travel

Torben Rick's Professional Experience

Group Business Development Manager

Energi Randers Holding A/S (DK)

2009 - Present

Group Business Development Manager with reference to the group CEO:

► Group business development and strategy
► Business & financial improvement - Lean Management, Business Process Management and Change Management
► Cross-functional business improvement

Independent Executive Interim Manager

Meliorate Solution (DE)

2008 - 2009

Primarily active within operational business improvement, business development, performance management, change management, turnaround & restructuring, organizational development, process re-engineering, project & program management.

Business & Financial Improvement Director - Vice President

Tele Danmark A/S (DK)

2006 - 2007

”Business & Financial Improvement” - 34 employees - with reference to the CEO of TDC Solution A/S:
► Lean Management, Business Process Management and Culture change
► Challenging the way we do things, process optimization, and reduction of production and capacity needs

Achievements:
► Business improvement with a total "cash-in" effect of € 85m corresponding to 9% of the total cost base

Chief Operating Officer (COO) - Managing Director

Talkline GmbH & Co. KG (DE)

2001 - 2006

Responsible for the operational business with 480 employees covering the following areas:
► Sales , Retention/Prevention, Marketing, eBusiness, Product management and product development, Procurement of mobile handset, Customer Service and a yearly revenue of 1.000 m€.

Achievements:
► EBITDA increased by 138% - from € 29.7m in 2001 to € 70.6m in 2005 - due to heavy focus on customer profitability and efficiency.
► Despite getting closer to market saturation the customer base has more than doubled from 1,7 m to 3,4m customers
► Customer satisfaction increased from index 100 to 124
► Employee satisfaction pushed from index 72 to 83 points

Project Director

Talkline GmbH & Co. KG (DE)

1999 - 2000

Project Director reporting to the CEO. Development and implementation of refocus program (Turn-around/Corporate Transformation), which included: Cost improvement program, revenue improvement program and culture change program

Commercial Project Director

Sunrise AG (CH)

1998 - 1999

Commercial Project Director reporting to the CEO. Responsible for business development.

Sales Support Director

Tele Danmark Erhverv A/S (DK)

1997 - 1997

Sales Support Director reporting to the Division Director (Data Division).

Head of domestic and international sales support with 72 employees. Domestic and international pre-sales support, project management, Total Service Management etc.

Head of Strategic Business Unit

Tele Danmark Erhverv A/S (DK)

1995 - 1996

Head of Strategic Business Unit reporting to the Division Director (Data Division)

Total Service Management with 13 employees. In charge of business and market foundation in the newly established Strategic Business Unit starting from scratch.

Head of Logistics & Procurement

DanaData A/S (DK)

1992 - 1995

Head of Logistics and Procurement reporting to the CFO

Responsible for procurement, warehouse, configuration and test center and dealer team. A total of 37 employees.

Managing Director

PC Distribution A/S (DK)

1992 - 1995

Responsible for the distribution company PC Distribution A/S. On the procurement side, the job entailed a number of international contract negotiations while the sales side primarily included building up of and contact to dealer networks in Denmark

Head of Marketing

DanaData A/S (DK)

1990 - 1991

Head of Marketing reporting to the CEO

Head of the central marketing department with 4 employees.

Project Manager

Nykredit (DK)

1989 - 1990

Responsible for products and marketing - Nykredit’s central planning and marketing secretariat – in relation to the business-to-business market.

Project Manager

Kreditforeningen Danmark (DK)

1988 - 1989

Responsible for the project group: “Sale and marketing” whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project “A plan for KD”

Marketing Coordinator

Kreditforeningen Danmark (DK)

1987 - 1989

Responsible for the decentralized marketing function in the Funen area with 2 employees.

Torben Rick's Education

INSEAD Executive Program

Customer Orientation, 2004

INSEAD Executive Program

High Performance Organisations, 2001

Handelshøjskolen i Århus

M.Sc. (Business Economics), 1987

Handelshøjskolen i Sønderborg

B.Sc. (Business Economics), 1984

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